Thumbs Up for Tourmaster

[mole2]

When we've had a problem with a vendor we make sure we bash him where ever we go. Well, I have to give some praise to Tourmaster who makes many accessories for the motorcycle crowd. I had bought a 2007 Suzuki GZ250 to learn to ride. I bought it from a guy who bought it for his wife to learn to ride and she didn't want to ride. I got a great deal on it and I love the bike. It came with a leather set of saddle bags made by Tourmaster. Well I went to detach the left bag and the zipper broke rendering the bags useless. I took them off the bike for the time being and emailed Tourmaster. I told them they came with the bike and I'm not the original owner.

They issued me an RMA number and instructed me to ship the over the fender mount back to them and they would take a look. If it could be repaired they would do it or notify me what it would cost.

Today UPS delivers me a brand new set of Tourmaster Nylon (Denier) Cruiser III bags for my bike. These are very well made bags which run about $120 retail. They sent them no charge. I can't believe a manufacturer actually puts the customer first today AND without me even being the original owner. I know I will definitely purchase their bags for my next bike when the time comes. Two cheers for Tourmaster!

Nylon Cruiser III Saddle Bags

[Water Warrior 2]

:2tup: :2tup: for Tour Master. They do stand behind their products. They sent you some very nice bags when they could done absolutely zip. They sent me a new controller for heated gear when the first one went dead and it only took an E-mail to notify them. Almost an instant reply too.

[blaine]

Excellent company.Not many stand behind their products so well.

[Water Warrior 2]

Nelson Rigg has a very good record for customer service and standing behind their products.

[Maggie]

Nice! Mole, can you post a pic of the bike with those great-looking bags on it? I have the Suzuki bags a friend gave me. They can each hold two whole chickens (not live LOL) and a grapefruit, but the ones you posted look a little bigger capacity. Of course, hard to tell without context. I sure like to hear how the company stands behind its products!

[alantf]

Originally Posted by Maggie

They can each hold two chickens and a grapefruit

I'm not even gonna ask!

[JWR]

Sounds like a party after sundown. EAK!

[Easy Rider]

Originally Posted by Water Warrior

:2tup: :2tup: for Tour Master. They do stand behind their products.

Good deal !!

Now, because the new ones are nylon (or similar) be sure to check the exhaust pipe clearance after you get them mounted. You don't need much but there HAS to be SOME. An inch might be enough.....fully loaded. Some folks have put an aluminum "heat shield" on the bottom of the one bag just to be sure.

[alanmcorcoran]

I have two pair of tourmaster Caliber pants. Other than I burnt a hole in one, I am very happy with them. (I burnt the hole when I was having stalling troubles and had to push the Geezer out of an intersection. Inside shin touched the end of the tailpipe. [bags may be made from same material as pants, so heed EZ's clearance warning] On a positive note, the burn was limite to the outside layer and I didn't notice it until I say the residue on the pipe. [No burn on my leg.])

The pants have a liner and with the liner out, I can get them over a pair of jeans. I often just wear 'em with a pair of compression shorts. Recently had to drop a few pounds to fit back into them, but Im guessing most of you are familiar with this issue.

[mole2]

Originally Posted by Maggie

Nice! Mole, can you post a pic of the bike with those great-looking bags on it? I have the Suzuki bags a friend gave me. They can each hold two whole chickens (not live LOL) and a grapefruit, but the ones you posted look a little bigger capacity. Of course, hard to tell without context. I sure like to hear how the company stands behind its products!

[quote=Easy Rider]

Originally Posted by "Water Warrior":3ul8lfv9

:2tup: :2tup: for Tour Master. They do stand behind their products.

Good deal !!

Now, because the new ones are nylon (or similar) be sure to check the exhaust pipe clearance after you get them mounted. You don't need much but there HAS to be SOME. An inch might be enough.....fully loaded. Some folks have put an aluminum "heat shield" on the bottom of the one bag just to be sure.[/quote:3ul8lfv9]

Below are some pics. I know for a fact I can get a 1/2 gallon milk container, pound of bacon and a dozen eggs in easily...I did it today. Chickens and grapefruits....hmmmmmm...maybe one chicken in each side and three grapefruits in each side but I'm not going there. lol

They are the same size as the leather ones that came off, Tourmaster lists them as medium. They have plenty of clearance from the tailpipe (and I bent the brackets out a bit to get a bit more). See what you guys think.












Here's the old set: