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What's the premise of the book, cause I may be off completely?
I was a business student for a long time and there are several trains of though on the matter, from what I recall. I think it's industry dependent obviously, but one of the ideas, especially in office work, is that the amount of time spent doing actual, real, quantifiable "work" is not that much at all. Whereas in more labor oriented jobs, which produce quantifiable work on a consistent basis for more hours than one should be required to give, the amount of down time and space for emotional and psychological and though development and stuff is really lacking.
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