[dentheman]

Back when I used a credit card for on-line purchases, I had very good luck by just calling the credit card company and canceling the payment if I received something damaged and the seller didn't want to work with me. In fact, on the back of my credit card bills was a place I could fill in to cancel a payment, and blocks to check for 'didn't receive item', 'item not what was ordered', 'item damaged', etc. The CC company would send me a little form to fill in in my own words what happened, I always stated I contacted the seller but the seller was not cooperative. It could take up to 90 days to be credited back to my account, but it worked every time.

Now that I use a debit card I don't think it would be that easy.